Customer Experience Associate (Hybrid)

Customer Experience · Chesterfield, Missouri
Department Customer Experience
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $16/hr + excellent benefits

At a Glance


  • Full-time Customer Experience Associate position
  • Hybrid schedule (initial onsite training program, followed by hybrid schedule)
  • Small but mighty biz leading the way in Ecommerce  
  • Supportive and fun team atmosphere, built to help everyone succeed   
  • Balanced work schedule of 8:00 a.m. - 5:00 p.m. Monday - Friday 
  • Excellent benefits with enrollment available w/in first 30 days 


Position 


Looking for the perfect environment to kick start your career or take your customer service experience to the next level in the exciting Ecommerce realm? We're currently seeking a Customer Experience Associate to join us in our mission. The ideal candidate enjoys a high energy atmosphere, and brings an optimistic and helpful approach to each day. We work with some pretty awesome brands and products, all of which you'll gain a deep understanding of to best serve our customers, and earn generous discounts on! 


Are you that exceptional friend that prefers talking to texting? Terrific! Because our customers know and love that we're just a phone call away when they need help or have questions. You'll have the ongoing opportunity to talk with a wide variety of shoppers about interesting and purpose-driven gear and products. Our phone lines are where it all comes together, blending high tech with a personal touch.    



  Duties


  • Maintain a positive outlook for every customer concern or issue, no matter how challenging
  • Juggle multiple conversations with other teams and vendors to ensure that every customer issue is fully resolved    
  • Understand our websites and products inside and out to be able to provide a smooth and seamless customer service experience  
  • Create clear and professional emails to correspond with customers and vendors as needed 
  • Accurately enter and update customer order, billing, and shipping information across a variety of systems


 Qualifications


  • Previous experience not required, 1-5 years in a Customer Service role highly desirable 
  • Ability to work in a fast-paced environment and deliver results while managing multiple tasks
  • At ease with communicating with customers primarily via phone
  • Superb critical thinking and problem solving skills 
  • Regular attendance and punctuality 
  • Tech savvy with working knowledge of Google Apps
  • Proficient and accurate keyboarding skills
  • Adaptable and comfortable working within an atmosphere prone to rapid change and development


Major Pluses


  • Prior customer service or retail experience
  • Familiarity with the online shopping process and experience 
  • Experience with Acumatica software


About Us


Cat5 Commerce is an online retail company based in Chesterfield, Missouri. We operate a handful of niche ecommerce destinations serving the tactical, outdoor and workwear markets including TacticalGear.com and WorkBoots.com


We have enjoyed consistent growth with each passing year, and strive to actively recruit and retain the best and brightest talent. Recognized as a Top Workplace by the St. Louis Post-Dispatch, our culture provides a healthy, challenging and people-focused atmosphere. We offer a top-tier benefits package and collaborative workspace for those who thrive in a casual yet fast paced environment. 


Benefits 


  • 401k Retirement Plan w/ company match and Roth IRA availability (no waiting period to enroll) 
  • Comprehensive, family-friendly health and dental coverage w/ generous company premium contributions + Health Deductible HRA  
  • Paid Maternity & Paternity leave 
  • Flexible Paid Time Off (PTO)
  • Optional voluntary benefits including vision coverage, short term disability, term life insurance, accidental injury coverage
  • Generous employee discounts on major brands such as Nike, Under Armour, etc 

Thank You

Your application was submitted successfully.

  • Location
    Chesterfield, Missouri
  • Department
    Customer Experience
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    $16/hr + excellent benefits