Cat5 Commerce

At a Glance

• Entry level, support position w/ a customer-centric approach
• Highly motivated and passionate about relationship building and customer advocacy 
• Internet company | Small business | Entrepreneurial spirit
• Exemplary verbal, written, and interpersonal communication skills
• Strong critical thinking and problem solving skills 
• Tech-savvy, highly productive, and resourceful w/ the tools at hand
• Please submit both resume and a cover letter stating desired rate 

Position

We are currently seeking a dynamic team player to take on the role of Contract Specialist within our ever-growing organization. This entry level position is responsible for supporting our Contract Manager in the performance of a variety of tasks relative to identifying sales opportunities and the completion of Request for Pricing/Bid documents, (RFQ's, RFP's), ongoing contract maintenance, and fostering customer accounts and relationships through proactive and ongoing communication. 

Direct experience not required, however the ideal candidate will possess a transferable skill set such as 1-3 years demonstrated success within an administrative support role or progressively responsible Customer Relations experience in a retail environment. They proactively communicate with all stakeholders to achieve agreed upon outcomes and contribute towards Cat5’s excellent reputation as a partner within the industry. They embrace new challenges and quickly step up to meet the needs of an evolving team and role while remaining fully committed to Cat5’s mission to provide a best-in-class experience to our customers. Attention to detail, follow through and personal ownership for a variety of tasks are essential to this role, as is a high degree of proficiency in crafting written customer correspondence and document creation, formatting. 

 Duties

• Quickly gain an understanding of our core customer base, our capabilities, our websites and brands
• Coordinate the pre-sales process to provide prospective customer proposals in a timely manner, including drafting RFP responses
• Establish and maintain positive customer and vendor relationships 
• Communicate with major customers on a regular basis, proactively capitalize on purchase opportunities, and promptly respond to inquiries 
• Coordinate with vendors and logistics to ensure timely and accurate delivery of products
• Assist with the timely and complete resolution of order issues or complications 
• Provide support in the completion of CRM data entry, bid contracts, and sample requests
• Document all sales processes and correspondence with exceptional attention to detail and timelines

Qualifications

• 1+ years prior experience within a comparable administrative support role or Customer Relations experience  
• Excellent customer service provider: actively listens to customer input and feedback, proactively identifies customer needs and responds promptly
• Diligent and proactive coordinator between purchasing/vendor management, customer relations, and other internal partners
• Team contributor who successfully manages their day to day work independently
• Superb critical thinking and problem solving skills 
• Articulate, engaging and persuasive communication style 
• Tech savvy with working knowledge of Google Drive
• Highly organized with the ability to prioritize tasks and meet competing demands in a fast-paced environment 
• Ability to adapt communication style to a variety of audiences and situations

Major Pluses

• Prior experience or familiarity with contract and proposal preparation
• Prior experience within the ecommerce industry
• Prior purchasing/procurement experience 
• Microsoft Dynamics Great Plains (GP)

About Us

Cat5 Commerce is an online retail company based in Chesterfield, Missouri. We operate a handful of niche ecommerce destinations serving the tactical, outdoor and workwear markets including TacticalGear.com and WorkBoots.com

We have enjoyed consistent growth with each passing year, and strive to actively recruit and retain the best and brightest talent. Recognized as a Top Workplace by the St. Louis Post-Dispatch, our culture provides a healthy, challenging and people-focused atmosphere. We offer a top-tier benefits package and collaborative workspace for those who thrive in a casual yet fast paced environment.